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Alcott & Bentley Online Return Policy

We are dedicated to serving our customers and are committed to your satisfaction. We offer a 100% refund on unused merchandise within 30 days of purchase and have No Restocking Fees. Refunds exclude shipping and handling costs; discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $15 (so, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $15.00). Items must be returned within 15 days of notification and in new condition and original packaging.

Returns require prior authorization which can be requested by e-mail or telephone.

Notify us by email: info@alcottgallery.com . Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message.

Contact us by telephone: 1-888-325-2688

Customer Service Hours
Internet Sales
Monday thru Friday 10:00am - 6:30pm EST
Saturday 10:00am -5:00pm EST

Mailing / Shipping Address
Alcott & Bentley
1608 Bardstown Road
Louisville, Ky 40205



Last Updated: 04/18/2012


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